Privacy Policy
Last updated: January 15, 2026
Solventaris d.o.o. (hereinafter: 'Solventaris', 'we' or 'our company'), with registered office at Ulica grada Vukovara 271, 10000 Zagreb, Croatia, OIB: 12345678901, is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR, Regulation EU 2016/679), the Croatian GDPR Implementation Act (OG 42/18), and other applicable regulations of the Republic of Croatia.
1. Data Controller
The controller of your personal data is: Solventaris d.o.o. Ulica grada Vukovara 271 10000 Zagreb, Croatia OIB: 12345678901 Email: privacy@solventaris.com Phone: +385 1 5500 123
2. What Data We Collect
We collect the following categories of personal data: • Identification data: name, surname, OIB (where applicable) • Contact data: email address, phone number, postal address • Communication data: content of messages you send us via the contact form or email • Technical data: IP address, browser type, operating system, device data • Usage data: pages you visit, time spent on pages, navigation path • Cookies and similar identifiers: in accordance with our Cookie Policy
3. Legal Basis and Processing Purposes
We process your data based on the following legal grounds: • Consent (Art. 6(1)(a) GDPR): for sending marketing materials, analytics cookies, and personalization • Performance of contract (Art. 6(1)(b) GDPR): for providing platform services • Legal obligation (Art. 6(1)(c) GDPR): for meeting regulatory requirements (HANFA, tax obligations) • Legitimate interest (Art. 6(1)(f) GDPR): for fraud prevention, service improvement, and platform security
4. Data Recipients
We may share your personal data with: • Hosting and IT infrastructure providers within the EU/EEA • Analytics services (Google Analytics, with your consent) • Competent authorities (HANFA, tax administration) when legally required • Legal advisors in case of disputes We do not sell your personal data to third parties.
5. Data Retention Period
We retain your data only as long as necessary: • Contact inquiries: 2 years from last communication • Platform user data: duration of contractual relationship + 10 years (legal obligation) • Analytics data: 26 months • Marketing data: until withdrawal of consent • Accounting data: 11 years in accordance with Croatian tax regulations
6. Your Rights
Under the GDPR, you have the following rights: • Right of access: request a copy of your personal data • Right to rectification: request correction of inaccurate data • Right to erasure: request deletion of your data ('right to be forgotten') • Right to restriction of processing: limit how we use your data • Right to data portability: download your data in a machine-readable format • Right to object: object to processing based on legitimate interest • Right to withdraw consent: at any time, without affecting the lawfulness of processing before withdrawal To exercise your rights, contact us at: privacy@solventaris.com
7. Data Security
We apply appropriate technical and organizational measures to protect your data, including: • Data encryption in transit (TLS 1.3) and at rest (AES-256) • Regular security audits and penetration testing • Role-based access control • Regular data backups
8. Data Transfers Outside the EU/EEA
We primarily process your data within the European Economic Area. In case of data transfers outside the EEA, we apply appropriate safeguards in accordance with Art. 46 GDPR, including Standard Contractual Clauses (SCCs) approved by the European Commission.
9. Right to Complain
If you believe we have violated your data protection rights, you have the right to file a complaint with the competent supervisory authority: Personal Data Protection Agency (AZOP) Selska cesta 136 10000 Zagreb, Croatia www.azop.hr
10. Changes to Privacy Policy
This Privacy Policy may be updated from time to time. We will notify you of significant changes via email or website notification. We recommend regular review of this page.